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B1-09 / CEFR B1 / EPISODE 09

Public Transit Complaint

Making a complaint and seeking action

SceneTina has come to complain about constant train delays. She's been dealing with them for months and wants real action.

Tina speaking at a transit office with route maps.
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STORY English with optional Japanese translations

Narrator

Tina has come to complain about constant train delays. She's been dealing with them for months and wants real action.

ティナは絶え間ない電車の遅延に苦情を言いに来た。何か月も耐えてきて、今度こそ本当の対応を求めている。

Tina01

If the trains arrived on time, my life would be so much easier.

電車が時間通りなら、生活がずっと楽になるんです。

Officer02

I understand. But weather delays are beyond our control.

お気持ちは分かります。ただ、天候による遅延は、私どもではどうにもできません。

Tina03

Sure. But constant delays in clear weather? That's not acceptable.

それは分かります。でも晴れの日にしょっちゅう遅れるのは、受け入れられません。

Officer04

If we hired more staff, would that solve it?

職員を増やせば、解決すると？

Tina05

Maybe a little. But the trains themselves are the real problem.

多少は。でも本当の問題は、電車そのものです。

Officer06

We're upgrading the equipment. It takes time, though.

設備を更新中です。ただ、時間がかかりまして。

Tina07

If passengers complained more, would things move faster?

乗客がもっと苦情を言えば、早くなりますか？

Officer08

Possibly. Written complaints work best, to be honest.

おそらく。正直、書面の苦情が一番効きます。

Tina09

Then I'll file one every day. However long it takes.

では毎日提出します。どれだけかかっても。

Officer10

If you joined our customer panel, your voice would carry more weight.

意見交換会に入られれば、あなたの声はもっと重みを持ちますよ。

Tina11

...A panel. Where they'd actually have to listen to me.

…意見交換会、ね。私の話を、ちゃんと聞かなきゃいけないところ。

Officer12

Every meeting, if you wanted.

ご希望なら、毎回でも。

Tina13

Sign me up. Turns out I have a lot to say.

申し込みます。私、言いたいことが山ほどあるみたい。

WORDS & CONTEXT

Words & context

“Then I'll file one every day.”

As a verb, file means to formally submit a document or complaint. File a complaint makes an official complaint, and one refers back to a written complaint. Other combinations include file a report and file a claim for insurance.

“your voice would carry more weight.”

Carry weight means to have influence or importance. Carry more weight means that a person's views will be taken more seriously.

“Sign me up. Turns out I have a lot to say.”

Sign me up. enthusiastically asks to join, from the idea of adding your name to a registration form. Turns out … shortens It turns out that …, introducing something realized or discovered. Tina discovers that she has plenty to say.

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