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A2-18 / CEFR A2 / EPISODE 18

Computer Trouble

Explaining a computer problem

SceneTina calls support because her email app is not working.

Tina looks worried at a computer warning while Frank watches.
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STORY English with optional Japanese translations

Narrator

Tina's email app stopped working this morning. She's calling tech support.

ティナのメールアプリが今朝動かなくなった。彼女は技術サポートに電話している。

Tina01

Hi, my email app keeps freezing. I haven't been able to send a message since this morning.

こんにちは、メールアプリが何度も固まるんです。今朝からメッセージを送れなくて。

Support02

Could you tell me more about the situation?

状況をもう少し詳しく教えていただけますか？

Tina03

It froze while I was writing a really long message.

すごく長いメッセージを書いてる最中に固まったの。

Support04

How long was the message?

メッセージはどれくらいの長さでしたか？

Tina05

...Four pages. To a guy I like. He still hasn't replied to my last message.

…4ページ。気になる人宛てなの。前のメッセージにも、まだ返事がないんだけど。

Support06

I see. Have you restarted the computer?

…なるほど。パソコンは再起動しましたか？

Tina07

Yes, but the problem keeps coming back.

ええ、でも何度も同じ問題が起きるの。

Support08

Could you upload a screenshot of the frozen app to our support page?

固まったアプリのスクリーンショットを、サポート用ページにアップロードしていただけますか？

Tina09

Sure, one second. Can you also make him reply?

ええ、ちょっと待って。彼から返事が来るようにもできます？

Support10

I can fix your email app. Your love life isn't covered by tech support.

メールアプリは直せます。恋愛はサポート対象外です。

WORDS & CONTEXT

Words & context

“keeps freezing” / “It froze while I was writing a really long message.”

Freeze means to turn to ice, but it is also used when a computer or app stops responding. Keep ...ing means to do something repeatedly, and the past tense is froze. Here the email app keeps freezing, so Tina cannot send anything. Line 3 means "It froze while I was in the middle of writing a really long message."

“upload a screenshot of the frozen app to our support page”

A screenshot is an image saved from the screen, and upload ... to ... means to send a file to a website. The agent asks Tina to capture an image of the frozen app and send it through the support web page, not to report an error code. She does not need the broken email app to send it.

“Your love life isn't covered by tech support.”

Love life means one's romantic life, and be covered by ... means to be included in what something handles. When Tina even asks for help getting a reply from the guy she likes, the agent separates fixing the app from relationship advice. The punchline applies the language of insurance or warranty coverage to romance: "Your love life is not covered."

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